With 8 businesses in the P&H network we’ve grown to approximately
4,000 colleagues across more than 360 branches and sites around the UK.
Our mission is to always get our customers what they need. To be the best at what we do the most customer focused, modern, multichannel enabled specialist distributor for the plumbing, heating, bathroom and electrical trades.
Fair price - We review our prices so our customers don't have to. We do the hard work for them. They can be confident we are competitive in the market and we will always have consistent pricing - however or wherever they shop with us. Simple.
- Confidence and trust - We work with market leading brands that our customers know and trust offering great guarantees so they can be confident our trade trusted products will meet their expectations. Why settle for less?
- We are local and convenient - We have over 360 branches nationwide offering 4,000 products and 24/7 access to 25,000 products at www.cityplumbing.co.uk, click and collect and online account management. Everything under one roof - no need to shop elsewhere.
- We have wisdom and expertise - We’ve got years of history in the merchant trade. Whatever our customer’s job, our friendly and knowledgeable colleagues are here to help and support their business. Your business is our business.
- Range - We can get our customers everything they need to complete their plumbing, heating, electrical, heating spares, energy efficiency and bathroom projects.
- Super fast - rest assured we understand that when a customer needs a part they need it quick. We hold over 4,000 items in branch and if it’s not available we’ll order and get it to them from our award winning and market leading supply chain warehouse.
We have values which are core to our being
Everyone works together, everyone looks out for each other and everyone is expected to step up and play their part in making us the best in every area. The whole team owns the whole business, together. We’ve built an inclusive working environment where everyone can contribute because everyone is listened to, valued and respected.
This is what makes us different. We work hard together to deliver results and have some fun along the way. It’s about doing the right thing. We’re straightforward and value honesty, trust and kindness. It’s ‘new-fashioned’ family values built on our heritage.
Safety, for us, is everything. We expect everyone to go home to their families exactly as they arrived at work.
Making a decent return is less about making money and more about creating value for shareholders, employees, customers and suppliers. And it depends on building business relationships based on trust and respect; strong enough to keep going through bad and good times.
The success of our business relies on strong relationships. This is about a ‘can do, will do’ attitude and understanding the lifelong value of each customer relationship.
Our aim is to set the bar high and make our customers feel special. Our business is built on maintaining good relationships with our customers and suppliers. It’s essential we attract and retain the best people to enable us to operate the best business in every catchment area.