Customer Service Advisor
A busy and fast paced business with great benefits, and plenty of opportunities for career progression – join DHS as a Customer Service Advisor and share our success in a hard-working and friendly environment.
The role we're recruiting for:
We would like someone who is self motivated and can identify what needs to be done easily. A desire to learn new skills and strive for continuous improvement is essential. You will be able to communicate at all levels and provide a first class service to our customers. You must be flexible, willing to help others and use your own initiative.
You will be responsible for:
- Ensuring all calls and customer emails are answered quickly
- Sourcing parts, processing orders, chasing orders and dealing with queries
- Maintain excellent relationships with customers
- Provide feedback from customers to the line Manager on competitor activity
- Any projects on an ad hoc basis as requested by the Customer Service Supervisor
It would be great if you had:
The successful applicant should have experience in a busy contact centre and have the ability to demonstrate strong communication skills. A strong sense of team working and supporting the wider team while setting and maintaining high standards of work. You should have excellent communication and organisational skills, the ability to work on your own and great customer service skills. Basic excel skill is desirable, further training will be given if needed.
DHS is part of Travis Perkins plc who are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across more than 20 leading businesses. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.
DHS is dedicated to the provision of heating and other spare parts to both business and consumer. Operating through a thoroughly catalogued website, helpful call centre, and a single trade counter at their Leyland-based warehouse, DHS have over 20,000 different spare part products ready to be delivered the very next day.
What you’ll get:
You will be entitled to some great benefits including a competitive salary, eligible to an annual performance related bonus, 22 days annual holiday which increases with length of service, contributory pension, a wide range of other benefits (including flexible benefits through salary exchange, share incentive plan, colleague discount across Travis Perkins Group and discounts for more than 1000 retailers).