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Top 5 skills that mean you’re made to be a Branch Sales Assistant

Author: Attrax Administrator
Do you like working in a fast-paced environment? Branch Sales Assistants are committed to delivering an outstanding level of service. They’re enthusiastic about the products they sell, using this drive to create and maintain a loyal customer base. But what does it take to be great in this role? Here are the top 5 skills that mean you’re made to be a Branch Sales Assistant:


Branch Sales Assistants are team players. Not only do they work well with others, they thrive in a team. So if collaboration comes as second nature, this could be the perfect role for you. 

You can develop your collaboration skills by fostering the team spirit and creating a supportive culture where everyone puts the needs of the team ahead of themselves. This could mean coming into work earlier to cover a colleague on sick leave or leaving a clean atmosphere at the end of your shift for your colleagues.

In a branch, you’ll work closely with your team and if you’re as lucky as Katy – Branch Manager at P&H – you’ll become a tight-knit family. That said, it’s also important to work independently and use your initiative.


Initiative is doing something without asking or being asked. If the shelves look disorganised, an initiative person will tidy them up. If you see a customer struggling to carry their items, an initiative person rush to help them. This is a great example of how you can help customers and make a difference - one of the top 4 reasons to love being as Assistant Branch Manager.

Like other skills, you can learn how to develop your initiative. As you gain experience in a Sales Assistant role, you’ll build you self-confidence and become familiar with sense-checking your ideas. Initiative demonstrates that you’re a self-starter – someone who doesn’t need direction all the time and can spot an opportunity to improve the branch or help out a customer.

Customer service 

84% of people will pay more for a great customer service experience. Customers value a high level of experience and at P&H, our Branch Sales Assistants are guided by the mission of making our customers feel special. Focusing on the human element is one of the 4 sure-fire ways to improve your customer service skills and provides people with something they can’t get online. This customer-centric mindset is what builds a loyal customer base and is the foundations of providing a memorable experience.

Good product knowledge

Branch Sales Assistants must be confident in their sales ability and so must know their products well. 
Customers may be coming in with a problem and it’s your role is to act as their guide and help them find the best solution. In fact, 79% of customers agree that good product is important.
Great product knowledge is knowing what differentiates their company’s product from the competitor’s and a great Sales Assistant will be honest with the customer about this.

Time management

A survey of business leaders found time management ranked as the second most critical skill in the workplace, and it’s a prime example of a transferrable skill needed in all job roles and industries.

It’s during surges in activity at the branch that a Sales Assistant rely on their time management skills. You could have multiple things on your checklist – help the customers in the branch, complete an inventory check, be ready to answer the phone and check out customers. In this situation, you need to know how to prioritise your tasks, deciding what needs your attention immediately. For example, you start by answering the phone and leave the inventory check until you’ve checked out all the customers and assisted with any questions. Assessing the urgency of tasks in this way is great experience and will help you strengthen the skills you’ll need to progress in your career, because as Jayson - Branch Manager at P&H – rightly puts it, Branch Managers wear many hats.

Build a career to be proud of with Plumbing and Heating

If you think you’ve got the skills then check out our latest Branch Sales Assistant jobs. P&H is a part of the Travis Perkins Group, with eight businesses and 360 branches across the UK. As the largest distributor of building materials in the UK, a career with P&H could take you far. Just read about Dave's 30 years with the Group and how he started as a customer assistant and is now a Managing Director.

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